Each day that I get in my uniform to head to the prison to start my shift as a corrections officer, I need to be on my game because in the blink of an eye things can go very bad. The inmates in the prison that I am assigned to have a very bad record of violence, and lashing out at officers is just becoming part of the norm these days. To reduce the incidents of violence with inmates, my team has made use of some very intriguing technology to turn the tables and get back a degree of security in our facility.
Perhaps the biggest change in how we conduct business in the jail has to do with our new deal with Securus Technologies. This company has changed the way that officers can listen to how the inmates are talking on the jail phones. In the older days, my team would need to be sitting in a small call center while we monitored what inmates were saying to those on the outside. The LBS software scans the calls and can easily identify certain chatter about drugs, violence, or contraband.
Securus Technologies to date has this same phone call monitor in over 2,500 different jails around this country, and the one objective of the company is making sure the world is a little safer as a result of their hard work. Now me and my team are a full force again on the grounds and we jump when the LBS software sends out any alerts. If an inmate thinks they can get someone to sneak drugs to the visitor center, we make sure that doesn’t happen. If the inmates are planning an attack, we get the jump and make sure that all the active participants never get out of their cells that day to fight.
The first name that comes to the mind of any prison officials or jail authorities with regard to security inside the Facilities is Securus Technologies. There are many reasons why this company enjoys such a reputation.
Security has become a part of the DNA of every employee in Securus Technologies. They also realize that this is a field that can survive only on innovation. In fact, they are always inviting their current as well as prospective customers to visit their test center. There are very few companies that are so open about what they manufacture and deliver.
Securus Technologies is focused on the customer. They are constantly asking for their feedback and providing them what they require. Hence they are modifying their current offerings as well as coming out with new products. But all this is a waste in case the customer is not aware of what all is being offered. This is why the company is constantly asking its customers to visit them
The company is focused on making the incarceration environment safe for all. It wants the jail inmates, their parents, friends, families, and the public to be safe. Hence innovation is a constant quest for all. Besides, they are also looking at reducing the crime rate both inside and outside the jails. Hence they are also helping the officials in solving cases. In addition, Securus Technologies has managed to reduce the inmates-on-inmates crimes this way. Hence the job of the jail authorities has become much simpler this way.
Securus Technologies understands what its customers need. Hence it tries to stay a step ahead. It knows that the inmates have access to technology too. Hence the only option is to remain ahead of them. This can be achieved only through innovation. Due to all these reasons, the company has managed to build a reputation for itself.
The field of inmate communications is one of the fastest emerging industries, and while there are many companies out there that are trying to take the lead; Securus Technologies has emerged as a leader in the field of inmate communications and prison technology. There are many different types of services offered by Securus Technologies such as money transfer services, video services, video visitation, phone services, kiosks, government information management solutions, parolee tracking, calling cards, and more. Such services alleviate the stress from the lives of inmates to a great extent and make it easier for them to survive in an isolated environment inside the prison. It also helps in reducing the inmate-on-inmate and prison related crimes.
Securus Technologies is dedicated to modernizing and revolutionizing the incarceration experience through its comprehensive range of services. Moreover, the company also focuses on providing attentive and responsive customer service and has a separate department to take care of all the queries made by potential and existing customers. It helps the company to keep the customers happy and satisfied. The commitment of the company towards its clients can be seen in the fact that the firm was awarded the Gold Stevie Award for the best customer service globally. At present, the company’s services reach out to over a million inmates and over 2,600 correctional facilities. The company’s workforce has over a thousand employees.
Securus Technologies shared the appreciation it receives from the law enforcement officers through the letters in a press release recently. In the letters sent by the law enforcement officers, they have mentioned how the company’s services make it easier to catch the culprits and gather the evidence necessary to convict the miscreants in the court of law. I feel that the Securus Technologies is doing a great job in keeping the prison and communities safe by building futuristic technology in the field it serves.
Inmates’ life in North American correctional facilities has been getting better and better thanks to tech products developed by Securus Technologies. The Texas-based tech firm produces safety products for over 1.2 million inmates as well as investigative and monitoring products for more than 3,500 correctional and law enforcement facilities. Besides benefiting the inmates, Securus has also significantly helped officials in these facilities to monitor and manage everyday operations. Consequently, crime rates have been dwindling day after day thanks to the crime prevention mechanisms put in place by the facilities in conjunction with Securus Technologies.
Rick Smith, CEO and chairman of Securus, recently invited the company’s customers and the general public for a demonstration event in which the company will parade their products. In the open invitation, Rick included samples of messages he has been receiving from customers on behalf of the technology firm. The messages, which indicated customer satisfaction and gratitude towards Securus products, were published for people to see and share the glory with the company.
One message came from an investigative officer who was happy that Securus’ investigative tools had helped him to arrest several security scares before they happened. He mentioned about a case where he had used the tools to follow up on a harassment syndicate and solved the issue as well.
Several clients had written to narrate of how the LBS software by Securus had done magic on their end. Case in point, a sheriff department head said that the software had helped officials in his department to intercept drugs and other illegal possessions in the jail. He acknowledged how such exercises would have been hard to undertake in the absence of LBS. In his words, their job in the department had never been that easy.
A facility official with a decade of experience using Securus’ products had also sent a letter to commend the company for walking with the facility in the facility improvement journey. He noted that the facility shared the same vision of revolutionizing correctional facilities with Securus.
The BICSI , which stands for the Building Industry and Consulting Service International, is a professional association which supports the ICT industry. The aspects of voice, data safety of electronics and audio and video technologies are covered under ICT. The members of the BICSI and other credential holders take care of the design, installation, management and maintenance of ICT related projects. These projects include distribution systems that are made of optical fiber along with pathways and spaces. It also involves the infrastructure that supports wireless based systems.
Securus Technologies on the other hand, are based in Dallas Texas. It is currently serving more than 3,450 law enforcement, public safety and correctional agencies across the country. The company provides service to more than 1.2 million inmates and offers other services such as management of incidences, self-service of the inmates, product monitoring services, biometric analysis, public information and communication.