The field of inmate communications is one of the fastest emerging industries, and while there are many companies out there that are trying to take the lead; Securus Technologies has emerged as a leader in the field of inmate communications and prison technology. There are many different types of services offered by Securus Technologies such as money transfer services, video services, video visitation, phone services, kiosks, government information management solutions, parolee tracking, calling cards, and more. Such services alleviate the stress from the lives of inmates to a great extent and make it easier for them to survive in an isolated environment inside the prison. It also helps in reducing the inmate-on-inmate and prison related crimes.
Securus Technologies is dedicated to modernizing and revolutionizing the incarceration experience through its comprehensive range of services. Moreover, the company also focuses on providing attentive and responsive customer service and has a separate department to take care of all the queries made by potential and existing customers. It helps the company to keep the customers happy and satisfied. The commitment of the company towards its clients can be seen in the fact that the firm was awarded the Gold Stevie Award for the best customer service globally. At present, the company’s services reach out to over a million inmates and over 2,600 correctional facilities. The company’s workforce has over a thousand employees.
Securus Technologies shared the appreciation it receives from the law enforcement officers through the letters in a press release recently. In the letters sent by the law enforcement officers, they have mentioned how the company’s services make it easier to catch the culprits and gather the evidence necessary to convict the miscreants in the court of law. I feel that the Securus Technologies is doing a great job in keeping the prison and communities safe by building futuristic technology in the field it serves.
Inmates’ life in North American correctional facilities has been getting better and better thanks to tech products developed by Securus Technologies. The Texas-based tech firm produces safety products for over 1.2 million inmates as well as investigative and monitoring products for more than 3,500 correctional and law enforcement facilities. Besides benefiting the inmates, Securus has also significantly helped officials in these facilities to monitor and manage everyday operations. Consequently, crime rates have been dwindling day after day thanks to the crime prevention mechanisms put in place by the facilities in conjunction with Securus Technologies.
Rick Smith, CEO and chairman of Securus, recently invited the company’s customers and the general public for a demonstration event in which the company will parade their products. In the open invitation, Rick included samples of messages he has been receiving from customers on behalf of the technology firm. The messages, which indicated customer satisfaction and gratitude towards Securus products, were published for people to see and share the glory with the company.
One message came from an investigative officer who was happy that Securus’ investigative tools had helped him to arrest several security scares before they happened. He mentioned about a case where he had used the tools to follow up on a harassment syndicate and solved the issue as well.
Several clients had written to narrate of how the LBS software by Securus had done magic on their end. Case in point, a sheriff department head said that the software had helped officials in his department to intercept drugs and other illegal possessions in the jail. He acknowledged how such exercises would have been hard to undertake in the absence of LBS. In his words, their job in the department had never been that easy.
A facility official with a decade of experience using Securus’ products had also sent a letter to commend the company for walking with the facility in the facility improvement journey. He noted that the facility shared the same vision of revolutionizing correctional facilities with Securus.
On September 28, 2016, Securus announced that eleven of its field specialists had received an internationally recognized certification. Securus is a leading provider of technology solutions for Civil and Criminal systems. The aim is to provide services for public safety, investigations, monitoring and corrections.
The BICSI , which stands for the Building Industry and Consulting Service International, is a professional association which supports the ICT industry. The aspects of voice, data safety of electronics and audio and video technologies are covered under ICT. The members of the BICSI and other credential holders take care of the design, installation, management and maintenance of ICT related projects. These projects include distribution systems that are made of optical fiber along with pathways and spaces. It also involves the infrastructure that supports wireless based systems.
Securus Technologies on the other hand, are based in Dallas Texas. It is currently serving more than 3,450 law enforcement, public safety and correctional agencies across the country. The company provides service to more than 1.2 million inmates and offers other services such as management of incidences, self-service of the inmates, product monitoring services, biometric analysis, public information and communication.
Earlier this year, Securus also received another boost when BBB determined that it had reached their accreditation standards. The standards include a commitment to make a good faith effort in resoling any complaints that come from the customers. This is an indication that the company is being run in a manner that is responsive to the needs of the public and that they are always aiming to improve on this service delivery.