Robert Deignan founded ATS Digital Services in 2011, and much to his surprise the company grew quickly and it became stronger as the result of the digital age. Born in Fort Lauderdale, Florida, Deignan was used to a faced paced way of life. It was no surprise to him that the world of technology was catching everyone up to speed in just about every area of business. Although Deignan had a short relationship with the Miami Dolphins and the New York Jets, he wanted to settle into a different way of life. Having worked in technology before, he came up with an idea for a business that would aid in the growth and use of technology for years to come.
Deignan’s first experience with software was acquired while working with an Anti-Malware Software company. After having technical issues getting software installed on a user’s machine, he considered that there was an opportunity here for a business. He created a trial software strategy, giving it a chance to get in front of more users. Those who wanted to try it out could sign up for a few weeks. When users struggled to make the software work, they decided to create a page where users could contact them by phone and walk them through the process to determine where the problem was.
Deignan knew that he was onto something, even more so due to the fact that it was simple for the user to contact them, and walking them through the entire process made it easy to identify the problem areas. Once they discovered that the issuers of malware were blocking their download, they knew they were up against a strong force. Deignan and his team continued to work on the software and the opportunity to make it great.
Enhancing the remote connection in order to help customers was a great way to not only build relationships, but to acquire lifelong customers and give them the very best care available. Problem solving and troubleshooting quickly and easily would lead Deignan and his team down the right path for long-term success.